​Effective Date: 28 November 2025 Last Updated: 28 November 2025

IMPORTANT: RIDENUFF LTD contracts with you as Principal to provide the Private Hire Vehicle journey. Your contract for the provision of the transportation service is directly with RIDENUFF LTD.

1. The Contractual Relationship (Operator as Principal)

1.1. Contracting Party: When you make a booking through the RideNuff platform (the “App”) or any other channel, you enter into a direct contractual agreement with RIDENUFF LTD (the "Operator," "we," "us," or "our") for the provision of the private hire vehicle (PHV) journey. 1.2. Compliance: This contractual arrangement is established to comply with Regulation 9(14) of the Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000, confirming that the Operator acts as the principal carrier. 1.3. Service Provision: The Operator is responsible for fulfilling the booking, including the arrangement, dispatch, and supervision of a licensed Driver and a licensed PHV to execute the journey. The Driver is engaged by the Operator to perform the transportation services on the Operator’s behalf.

2. Bookings and Acceptance

2.1. Booking Confirmation: A contract for a journey is formed only when the Operator accepts your booking request and confirms the acceptance via the App or email. 2.2. Service Standard: The Operator undertakes to provide the service with reasonable skill and care. However, we cannot guarantee the immediate availability of a Driver at all times or in all locations. 2.3. Fare Estimate: You will be provided with an accurate estimate of the fare (or the fixed fare) prior to confirmation of the booking.

3. Fares, Charges, and Payment

3.1. Base Fare: The fare for the journey will be calculated as specified in the App based on distance, time, demand, and/or fixed pricing structures. 3.2. Additional Charges: You agree to pay the following charges where applicable, in addition to the base fare: a) Waiting Time: Charges will apply if the Driver is kept waiting beyond the allocated grace period (as specified in the App) at the pick-up location, charged on a per-minute basis. b) Tolls and Zones: Any road tolls, or statutory charges such as the London Congestion Charge or Clean-Air Zone charges incurred during the journey or required to fulfill the journey. c) Cleaning and Repair Fees: A reasonable fee, up to £150.00, will be charged to you if you soil, spill, or cause damage to the Driver’s vehicle (e.g., vomiting, extensive food/drink spills). This fee covers the cost of cleaning and temporary loss of earnings, provided the Driver furnishes the Operator with adequate proof (video footage of the mess and cleaning receipt). d) Lost Property Delivery: A reasonable Lost Property delivery charge will be applied for the return of any items left in the vehicle, calculated based on the delivery journey required. This charge is passed to the Driver. 3.3. Payment: All fares and charges are payable immediately upon the completion of the journey and will be processed via the payment method linked to your App account. You will receive an in-App and/or email receipt after completion. 3.4. Tips: Any optional tips paid through the App are processed by the Operator and are passed on 100% to the performing Driver. Tips do not form part of the fare or the Operator’s revenue.

4. Cancellation Policy

4.1. Free Cancellation: You may cancel a booking free of charge up until the Driver’s vehicle has physically arrived at your designated pick-up location. 4.2. Cancellation Fee: A cancellation fee of £6.00 will apply if: a) You cancel the booking after the Driver has arrived at the pick-up location; or b) You do not present yourself at the pick-up location within five (5) minutes of the Driver’s arrival (a "No-Show"). 4.3. Cancellation Timing: The time of cancellation is determined by the Operator’s system records.

5. Limitation of Liability and Indemnity

5.1. Operator’s Liability: The Operator accepts liability for death or personal injury resulting from the negligence of the Operator or its Drivers, and for fraudulent misrepresentation, where such liability cannot be excluded by law. 5.2. Exclusion of Indirect Loss: The Operator shall not be liable for any indirect, special, or consequential loss, including but not limited to loss of profit, revenue, business, or anticipated savings, howsoever caused, even if foreseeable. 5.3. Delay and Failure to Perform: The Operator is not liable for any delay or failure to perform the Service caused by circumstances outside of its reasonable control, including but not limited to, traffic congestion, road closures, severe weather, mechanical breakdown (where the Operator has exercised reasonable care in vehicle maintenance), or acts of third parties. 5.4. Indemnity: You agree to indemnify and hold the Operator harmless against any costs, claims, or damages arising from your breach of these Terms, including but not limited to, the cleaning and repair fees referenced in Clause 3.2(c).

6. Passenger Obligations and Conduct

6.1. Behaviour: You must not consume alcohol, use illegal drugs, or engage in disruptive, abusive, or threatening behaviour towards the Driver or other passengers. 6.2. Seat Belts: You must ensure that all passengers wear seat belts as required by UK law. 6.3. Damage: You are responsible for any damage caused by you or any passenger in your party to the PHV during the provision of the service. 6.4. Lost Property: If you leave an item in the vehicle, the Operator will liaise with the Driver to secure its return. A reasonable delivery charge will apply for the return journey (see 3.2(d)). Unclaimed items will be handled in accordance with TfL guidelines after two weeks.

7. Governing Law and Jurisdiction

7.1. These Terms and the contractual relationship shall be governed by and construed in accordance with the laws of England and Wales. 7.2. You agree to submit to the exclusive jurisdiction of the Courts of England and Wales in connection with any dispute arising out of or in connection with these Terms.